FAQ
WHEN I TRY TO CONNECT TO THE INTERNET MY COMPUTER TELLS ME
NO DIAL TONE
WHAT DOES THAT MEAN AND HOW DO I FIX IT?
MOST OF THE TIME IF YOUR COMPUTER TELLS YOU THAT IT DOES NOT
HAVE A DIAL TONE THE MODEM HAS BEEN HIT BY A POWER SURGE AND
THE MODEM CANNOT DETECT THE DIAL TONE. CHECK THE DIAL TONE WITH
A REGULAR TELEPHONE IN THE SAME JACK. IF YOU HAVE A DIAL TONE THERE
THEN CHECK TO SEE IF YOU CAN PLUG THE TELEPHONE INTO THE MODEM
WITH THE SECOND PASS THRU JACK ON THE COMPUTER MODEM. IF YOU
HAVE A DIAL TONE THERE THEN THE MODEM IS PROBABLY DEAD AND WILL
NEED TO BE REPLACED. FOR A BETTER DIAGNOSTICS OF THE MODEM YOU WILL
NEED TO HAVE IT CHECKED OUT BY A TECH THAT HAS THE EQUIPMENT TO
TEST THE MODEM. MODEMS NORMALLY COST BETWEEN 20 TO 80 DOLLARS AND
USUALLY INSTALLED AT A VERY LOW COST.
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WHEN I TRY TO CONNECT I GET AN ERROR 691 CHECK YOUR PASSWORD
THE FIRST THING I WOULD TELL YOU TO CHECK IS TO MAKE SURE THAT YOUR
LOGIN AND PASSWORD ARE BOTH CORRECT WITH YOUR RECORDS.
THEN I WOULD SIMPLY JUST DIAL YOUR INTERNET PHONE NUMBER AND MAKE
SURE THAT YOU ARE GETTING THRU TO THE INTERNET PROVIDER.
IF BOTH OF THESE ARE OK THEN CALL YOUR INTERNET PROVIDER AND LET HIM
CHECK AND MAKE SURE YOUR LOGIN AND PASSWORD ARE THE SAME ON THE MAIN
SERVER, THIS IS FOR TEST FOR YOUR RIGHTS TO GET ON THE INTERNET.
THEY COULD ALSO CHECK OTHER SETTINGS AND MAKE SURE YOU ARE STILL SET
TO WORK WITH THEIR SETUP.
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WHEN I TURN ON THE COMPUTER IT TELLS ME
NO OPERATING SYSTEM FOUND
OR
INVALID SYSTEM DISK
INSERT SYSTEM DISK AND PRESS ENTER
WHAT DOES THIS MEAN?
THERE COULD BE A COUPLE OF DIFFERENT PROBLEMS. MOST OF THE TIME
THIS MEANS THAT THE COMMAND.COM FILE HAS BEEN DELETED. THE HARD DRIVE
COULD HAVE BEEN ERASED OR DELETED. MAYBE A VIRUS HAS REMOVED THE
MASTER BOOT RECORD SO THE COMPUTER DOES NOT KNOW WHERE TO BOOT FROM.
THESE ARE THE EASIER AND CHEAPER PROBLEMS TO FIX. YOU SHOULD FIRST BOOT
FROM A FLOPPY DISK AND SEE IF THERE IS STILL DATA ON THE HARD DRIVE.
IF YOU CAN SEE DATA THEN IT IS PROBABLY SIMPLY A DELETION OR A VIRUS.
NEXT RUN AN ANTIVIRUS FROM A CD OR A FLOPPY DISK. YOU MAY EVEN HAVE TO
RUN THE ANTIVIRUS FROM A SEPARATE DRIVE.
IF YOU COMPUTER IS MAKING ANY KIND OF CLICKING SOUNDS THEN
A GOOD CHANCE THAT THE HARD DRIVE IS HAVING SOME HARDWARE PROBLEM
AND MAY HAVE TO BE REPLACED. IT WOULD BE ADVISABLE TO LET SOMEONE
WITH THE PROPER EQUIPMENT TEST THE COMPUTER FOR YOU AND MAKE
SUGGESTIONS OF WHAT TO DO WITH YOUR COMPUTER.
IF YOU ARE STILL HAVING TROUBLE PLEASE CALL US AT 276 889 5738 AND
ASK FOR A TECH.
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